No internet? Your Wi-Fi router might not be to blame

If it isn’t number one, dropped internet access has to be near the top of the list of tech problems people deal with on a frequent basis. What’s maddening is that it can often be difficult to diagnose the source of your trouble. If your internet service provider (ISP) isn’t reporting an outage, you may be left rooting through software and hardware settings until something clicks, either literally or figuratively.