Lenovo opens wholly-owned service centers in Delhi, Bengaluru
In a bid to provide Indian customers an interactive experience, Chinese technology major Lenovo on Thursday announced two wholly-owned and operated service centers in the country. These centers – one each in New Delhi and Bengaluru – will service and address Lenovo desktops, notebooks and tablets-related queries, the company said in a statement.“As we are shifting from a product-centric company to a customer-centric company, we find that there is an increasing need to focus on after sales service,” said Sudipto Ghosh, executive director (services), Lenovo India. ”The flagship service centers will also offer a more technology-driven Lenovo solution to our customers,” he added.
India is one of the first countries in the Asia-Pacific region to have Lenovo-owned service centers. They are designed to create an interactive experience with an online queue management system where users can register their complaint online at service center and which allows them to track their wait time. In the near future, Lenovo accessories and warranty upgrades will also be sold at these centers.
Lenovo, an emerging player in the field of tablets and smartphones, has also launched an app called “Lencare”. Available on Google Play store, the app allows customers to register their machine, check their service order, schedule a call back and find a carry-in service center close to their locality. Currently, Lenovo has 200 partner-led service centers across the country.
“In coming months, Lenovo is planning to expand its service footprint by launching many more Lenovo owned service centres in India,” the statement added